With Web- and mobile-based
communications taking over as the dominant means of contact for many customers,
voicemail is on its way out. Quite simply, consumers have found better ways to
stay in touch.
Recent
statistics from Forbes magazine show that 80
percent of callers sent to voicemail do not leave messages because they
don' think they'll even be heard. Other
surveys show different numbers. Speech technology vendor Nuance Communications
recently conducted a survey with Research Now and discovered that 95 percent of
those polled find text messaging more convenient than voicemail.
John
Jacobs, a leading Communications expert, puts the voicemail abandonment rate at between 50 percent and 75 percent,
depending on the type of business. "Everyone
is looking for instant gratification, and if you can't provide that...a lot of
times they'll simply hang up," he says. "Companies are losing a lot
of business opportunities because people are not leaving them messages. "
How much business are you
losing? If you have voice mail I am sure
you have hang ups. If you believe these
numbers and I do, because I will personally hang up if I have an immediate need
and I get a voice mail. All City
Communications will answer your calls live without a recorded greeting and also
will give your business a friendly voice to be attentive to the needs of the
caller before your competitor is. What
do you prefer? Live answering when you
have a need or a voice mail?
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