The Value of an Answering Service to a Funeral Director’s Life

An answering service is essential to a funeral home in guaranteeing that every call will be answered at any time and on any day.  Most funeral directors have nightmares of missing a call from a family they have developed a relationship with and promised to be there when their family’s loved one has passed.  A good answering service, such as All City Communications will answer all your calls live, without a recorded greeting allowing us to immediately listen to, empathize with, and comfort a family member calling in with a death call or a concern relating to a loved one. 

The benefits of an answering service that’s available 24 hours a day, 365 days a year to the families of a funeral home are easy to understand, however the benefits of an answering service to the individual funeral director or owner of the funeral home may not be as obvious.  The work schedule of a funeral director is very fluid.  Anticipated time with the family of a funeral director can change at a moment’s notice.  Time for a funeral director for sleep or to spend time with their family or to simply enjoy a movie is as scarce as getting a hole in one in some cases.  Not only does a funeral director have to be available for death calls but also they have to be available to answer questions such as; service information, obituaries, florists, directions and billing questions. 

The solution for a funeral director to help with time is an answering service such as All City Communications.   All City Communications will answer every call live with a compassionate, empathetic voice and only dispatch calls such as a death call or a family that really needs to speak to the funeral director.  We can handle all other calls such as service times, obituaries, florists, directions and billing calls.  There is no need for a funeral director to be available for every call, 24 hours a day.  An answering service is a needed resource that a funeral director must utilize to free up time for their family and for themselves in order to provide a little normalcy to the hectic and unpredictable nature of their lives.         

Answering Service Cost: It's More than Price

There is nothing more expensive than a cheap answering service.

Many times throughout a day, the first words out of a prospective customer looking for an answering service is how much do we charge and how do we provide accurate billing?  It seems like the quality of our service is secondary than the pricing.  I am more than happy to share our pricing with anybody; however it is important for the caller to understand the differences in the quality of service versus the price.

Price is a one-time purchase; Quality is a life time purchase

Answering services are not built alike.  A good analogy is when you shop for a vehicle.  We all can head to a car lot and ask the car salesman, “What is the cheapest car in the lot?”  Most of us and I would assume all of us don’t ask that as the first question.  The reason we don’t ask that question as the first question is because we want to get the highest quality at the most reasonable price.  Not the cheapest without considering the quality.  We want a vehicle that is reliable that doesn’t have you in the garage monthly for an issue.  We want a vehicle that has the highest rated crash test rating to protect your family.  We want a vehicle that has the best gas mileage.  There truly is value we want that goes beyond price when buying a vehicle.  There should be no difference in how you look at an answering service.  Just like a vehicle that has many different amenities you can purchase, an answering service has many value added services that benefit your business versus just looking at price. 

All City Communications Value Added Services

All City Communications will answer all your calls live.  Your customers will have their needs immediately addressed.  There is an increased value to addressing your customers’ needs immediately versus an answering machine, voice mail or an answering service that tells your caller to remain on the line for the next available operator.  All City Communications employs the most skilled, professional customer service associates to handle your calls in the industry.  The person who answers your call is the face of your business and the ability of our operators to consistently and effectively communicate with your callers is essential in growing and maintaining your business.  Anybody can answer the phone; it takes a professional, experienced customer service associate to communicate effectively with your callers.  Our people will do just that.  All City Communications will ensure you actually receive all your messages accurately with correct spellings and with detailed messages.  There is no reason, no matter how cheap an answering service is that you should be with an answering service that doesn’t take detailed, accurate messages.  How much money will you lose if you don’t receive detailed messages from current customers and potential customers? 

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