tag:blogger.com,1999:blog-69273159307792621692024-02-08T02:45:13.420-08:00All City's Answering Service NewsA blog describing benefits of effective communicatios an answering service can offerAnonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.comBlogger42125tag:blogger.com,1999:blog-6927315930779262169.post-50768501729437058032017-03-20T09:52:00.001-07:002017-03-20T09:52:25.989-07:00Ease of Communication Is Essential to Your Success
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<span style="font-family: "Arial",sans-serif; font-size: 12pt; line-height: 107%;">According to an article published on wix.com, what people
want from the future from communication <span style="background: white; color: #555555;">is less noise, more context, ease of use, ease of access and the
certainty that our listeners understand the message. We’d like our messages to
end up with the right person, without governments, corporations or
cybercriminals peeking at information that isn’t meant for them. We’d even like
to spur people into action. We have always used communication to convince or
even make other people do what we want. Improved communication technologies
help us to do that quicker and on a larger scale, hugely influencing the next
divide between the haves and the have-nots.</span><o:p></o:p></span></div>
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<span style="background: white; color: #555555; font-family: "Arial",sans-serif; font-size: 12pt; line-height: 107%;">An answering service helps
address the future needs and current needs of callers.<span style="mso-spacerun: yes;"> </span>An answering service, like All City
Communications, provides live answering immediately to the caller which
overcomes the roadblock of communication that comes with voice mails, answering
machines and recorded greetings telling your callers to remain on hold for the
next available person.<span style="mso-spacerun: yes;"> </span>All City
Communications will listen to the needs of the caller and acknowledge their
concerns and then will communicate the message by text, email or phone to the
correct person to solve the issue or concern of the caller.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
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<span style="background: white; color: #555555; font-family: "Arial",sans-serif; font-size: 12pt; line-height: 107%;">Most businesses strive to
attract more customers to their product or service.<span style="mso-spacerun: yes;"> </span>Money and time is spent to do this.<span style="mso-spacerun: yes;"> </span>An answering service provides streamlined
communication between your callers and your business.<span style="mso-spacerun: yes;"> </span>Anytime a caller calls your office, our
Operators will answer the call as your business, without the caller ever
knowing we are not physically in your office.<span style="mso-spacerun: yes;">
</span>There will be no lost customers on a voice mail system or answering
machine waiting for you to remember to access and listen to.<span style="mso-spacerun: yes;"> </span>Invariably, if you forget or if the wait is
too long before you listen to the recording, someone else provided a solution
to the caller’s needs. <span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span></span><span style="font-family: "Arial",sans-serif; font-size: 12pt; line-height: 107%;"><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com1tag:blogger.com,1999:blog-6927315930779262169.post-42351165244707508862017-02-09T11:39:00.002-08:002017-02-09T11:39:29.707-08:00Immediate Customer Contact Is Essential to New Business Growth<br />
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Many businesses, both large and small, typically utilize some sort of advertising for their business. Advertising can be a costly expense and the moment that a potential customer decides to contact you for your services, there needs to be someone answering those calls live without a voice mail. If that potential customer gets a voice mail or a busy signal, the potential customer most likely will find someone else that is available. If there isn’t someone available to answer the calls as your business name, ensuring the caller’s needs are immediately addressed, the money spent on advertising is wasted since the potential customer will most likely call someone else that is available. This is what I call a “so what” for why a business should utilize an answering service.<br /><br /> An answering service can help increase your availability to potential clients and current clients by providing a person to answer every one of your calls live as your business name, capturing that potential lead or satisfying the needs of your current customer. An answering service’s ability to answer your calls live and dispatch your urgent or service related calls immediately while not disturbing you or your on call staff with general message calls can be a boost to sales and allow you or your on call staff to only receive calls that are urgent. Additionally, an answering service allows you to benefit from the availability of our staff of over 40 Operators without the expense of needing to hire someone specifically to answer your calls 24 hours a day, 7 days a week. <br /><br /> If you miss 1 call a week by not being available to the potential customers, what does that 1 lost customer mean to you? If you are advertising to grow your business, not only are you losing the lost revenue from the potential client at their time of need or the potential for repeat business from the client but also the waste of money you have spent from your advertising campaign to attract the
potential customer in the first place.</span><span style="mso-spacerun: yes;"><span style="font-family: "calibri";"> </span></span><span style="font-family: "calibri";"><span style="mso-spacerun: yes;"> </span><o:p></o:p></span><span style="font-family: "times new roman";">
</span></span>Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com1tag:blogger.com,1999:blog-6927315930779262169.post-16130926732673297252017-01-18T13:31:00.001-08:002017-01-18T13:31:32.252-08:00Why A Property Management Company Should Have A Live Answering Service<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">My good friend recently relocated from one apartment to
another. It wasn’t to save money and it
wasn’t motivated by needing to be closer to work. He moved for one reason. He never could contact a person, without
leaving a voice mail, to have his issues addressed at his apartment. The only way he has been able to have his
issues fixed was for him to show up in person at the office, during normal
business hours. If he didn’t have time
to show up in person, he would call and leave a voice mail and like usual, nothing
would ever get fixed or corrected. His
frustration led to him finding a different apartment complex that gives him
better service by having better response time and availability to his
needs. <o:p></o:p></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;">He was explaining this to me this weekend when he told me
why he moved. This made me think to
share this story with other Property Management companies. A Property Management company should have a
live voice answering their calls for emergencies. Some emergency type calls include no heat
calls, no air conditioning calls or water flooding. Some of our current Property Management
companies utilize our services for situations I just mentioned but our service also
helps their on call people avoid answering every call by having our operators tell
their callers, for example, their lock out is not considered an emergency and
will have to wait for morning or that if there is a parking emergency, they
should call the police themselves or if is regarding an invoice they should
call back during business hours. <o:p></o:p></span></div>
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<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<span style="line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">We
will answer all your calls live, as your company. The callers will not know that we are not in
your office. We can take detailed
messages and dispatch any emergency calls to your on call staff while filtering
non-emergency calls to be sent via email in the morning. We will provide 35 operators to answer any
calls live from your callers without the added expense of hiring someone to be
responsible for answering the phones after hours and weekends. We will speak to your tenants and listen to
their concerns immediately and based on your instructions, dispatch the call
accordingly. Don’t lose tenants because
you have nobody available to answer your calls.
Utilize an answering service to enhance your availability to your
tenants.</span><span style="font-family: Calibri, sans-serif; font-size: 11pt;"> </span></span>Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com1tag:blogger.com,1999:blog-6927315930779262169.post-89443116702540018922016-12-01T09:34:00.000-08:002016-12-01T09:34:38.109-08:00What we can learn from the Chicago Cubs
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<span style="font-family: Calibri;">I am a huge Chicago Cubs fan.<span style="mso-spacerun: yes;"> </span>I have been since I picked up a glove and bat
when I was 5.<span style="mso-spacerun: yes;"> </span>My mom is an equally
devoted fan, as her mom was.<span style="mso-spacerun: yes;"> </span>The Chicago
Cubs are intertwined in the roots of our family tree, going back multiple
generations.<span style="mso-spacerun: yes;"> </span>I even named my puppy,
Wrigley, after the ballpark where the Chicago Cubs play, Wrigley field. <span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
<span style="font-family: Calibri;">The devotion, as a fan to the Chicago Cubs has been
questioned by some for many years.<span style="mso-spacerun: yes;"> </span>The
nickname “Loveable Losers” was attached to the Chicago Cubs.<span style="mso-spacerun: yes;"> </span>As a fan you would hear about the curse of
the goat and that it has been over a 100 years since a championship.<span style="mso-spacerun: yes;"> </span>The losing became the identity of being a
part of the Chicago Cubs, either as a fan or a player. <o:p></o:p></span><br />
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<span style="font-family: Calibri;">The fate of each season seemed to be pre-written every
year.<span style="mso-spacerun: yes;"> </span>There was one constant similarity during
all the years of losing.<span style="mso-spacerun: yes;"> </span>The
ownership.<span style="mso-spacerun: yes;"> </span>The ownership accepted the
losing and I believe actually enjoyed the identity of a “Lovable Loser.”<span style="mso-spacerun: yes;"> </span>Every year, the same philosophy and the same
processes were in place that resulted in the same results.<span style="mso-spacerun: yes;"> </span>Losing.<span style="mso-spacerun: yes;">
</span>Over and over and over again.<span style="mso-spacerun: yes;"> </span>For
108 years.<span style="mso-spacerun: yes;"> </span>The culture of losing became
the norm.<span style="mso-spacerun: yes;"> </span>The pattern of losing
continued not because of the curse of the goat or because of bad luck.<span style="mso-spacerun: yes;"> </span>It continued because nothing changed.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
<span style="font-family: Calibri;">A new owner purchased the Chicago Cubs in 2009, Tom Ricketts.<span style="mso-spacerun: yes;"> </span>Tom Ricketts, who grew up a Chicago Cubs fan,
tolerated the losing for many years and experienced first-hand the “Lovable
Loser” culture.<span style="mso-spacerun: yes;"> </span>He confronted the
culture of losing and at the highest level demanded change.<span style="mso-spacerun: yes;"> </span>The change began when he trusted the baseball
decisions to a known winner, Theo Epstein in 2011.<span style="mso-spacerun: yes;"> </span>In his opening press conference, Theo Epstein
who recently built a similar losing franchise to a winner, The Boston Red Sox,
had this to say, <b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #48494a;">"I don't believe in curses, (and) I guess I
played a small part in proving they don't exist, from a baseball
standpoint," Epstein said. "I do think we can be honest and upfront
that certain organizations haven't gotten the job done. That's the approach we
took in Boston. We identified certain things that we hadn't been doing well,
that might have gotten in the way of a World Series, and eradicated them.
That's what we'll do here."</span></b><span style="mso-spacerun: yes;"> </span>Theo Epstein knew the reasons for years of
losing was that the Chicago Cubs kept doing the same thing over and over again
and expected different results.<span style="mso-spacerun: yes;"> </span>He also
said, <b style="mso-bidi-font-weight: normal;"><span style="background: white; color: #48494a; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">"When I
got to Boston they hadn't won in 86 years. We didn't run from that challenge.
We embraced it," Epstein said. "We decided the way to attack it was
to build the best baseball operation that we could, to try to establish a
winning culture, to work as hard as possible and to bring in players who care
more about each other and more about winning than the people around them
thought or the external expectations, the external mindset. That's something
that is going to be important to us here as well.</span></b><b style="mso-bidi-font-weight: normal;"><span style="mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin;">”</span></b> He knew that they had to change the culture of losing
and he had to put in place new processes and people that produced positive
results in a variety of baseball operational areas.<span style="mso-spacerun: yes;"> </span><o:p></o:p></span><br />
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<span style="font-family: Calibri;">Fast forward 5 years and the Chicago Cubs experienced their
first World Series Championship since 1908.<span style="mso-spacerun: yes;">
</span>The World Series championship never would have occurred without the
changes that was made at the highest level.<span style="mso-spacerun: yes;">
</span>The owner, Tom Ricketts and the President of Baseball Operations, Theo
Epstein confronted the culture of losing by changing.<span style="mso-spacerun: yes;"> </span>They were honest in their evaluation of
themselves and made the necessary changes in hiring, training, drafting and
managing of the Chicago Cubs.<span style="mso-spacerun: yes;"> </span>These
changes occurred throughout all levels of the organization.<span style="mso-spacerun: yes;"> </span>We can learn from the story of the Chicago
Cubs in our personal life and in our business life.<span style="mso-spacerun: yes;"> </span>If the direction you are going in isn’t
resulting in positive results, change.<span style="mso-spacerun: yes;"> </span>Even
if the changes can be painful.<span style="mso-spacerun: yes;"> </span>Don’t
wait 108 years like the Chicago Cubs to do so though.<span style="mso-spacerun: yes;"> </span>Most of us don’t have that long.<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-90102556673415399862016-11-17T11:59:00.000-08:002016-11-17T11:59:01.647-08:00The Importance of “Holiday Cheerfulness” When It Isn’t the Holidays
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">As we are approaching the Holiday season, many people are undoubtedly
looking forward to enjoying the wonderful foods such as turkey, stuffing,
cranberries, ham, pies, cakes and a menagerie of cookies and candies.<span style="mso-spacerun: yes;"> </span>I would wager a bet that the foods and treats
are not the main reason we are looking forward to the Holiday season.<span style="mso-spacerun: yes;"> </span>I would wager that the thought of spending
time with friends and family and the fellowship we all receive from strangers
are the main reasons to look forward to the Holidays.<span style="mso-spacerun: yes;"> </span>The warmth of a friendly conversation or an
understanding smile represents what I call, “Holiday Cheerfulness or a Holiday
Spirit.” <o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">
I really enjoy the Holiday season because of the “Holiday
Cheerfulness” that I warmly receive from most people.<span style="mso-spacerun: yes;"> </span>It made me think that this same “Holiday
Spirit” is exactly what we should expect from ourselves every day, not just on
the Holidays.<span style="mso-spacerun: yes;"> </span>The “Holiday Spirit” should
be the standard at work, at home or even when you simply check out at a grocery
store line. <o:p></o:p></span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">
</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: large;">As a call center, the “Holiday Cheerfulness” can be
extremely important in helping our clients with their phone answering and
dispatching needs.<span style="mso-spacerun: yes;"> </span>A simple act of
kindness in the voice of our Operators when our client’s customers call, can
make or break the caller’s view of the company’s product or service we answer
for.<span style="mso-spacerun: yes;"> </span>A little “Holiday Spirit”, when it
isn’t the Holidays, is what we strive to provide on each and every call we take
for our clients.<o:p></o:p></span></span></div>
<span style="font-family: Arial, Helvetica, sans-serif; font-size: large;">
Let us all embrace the “Holiday Spirit” on a daily
basis.<span style="mso-spacerun: yes;"> </span>Let that become the rule and not
the exception that takes place for only 2 months of the year.<span style="mso-spacerun: yes;"> </span>It truly is amazing what a simple act of
kindness can do for you, your company and your family.</span><span style="mso-spacerun: yes;"><span style="font-family: Calibri;"> </span></span><span style="font-family: Calibri;"><o:p></o:p></span><br />
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-49563823418841003192016-10-27T09:05:00.002-07:002016-10-27T09:05:22.874-07:00Phone Coverage During Holiday Season Is Essential
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<span style="font-family: Arial, Helvetica, sans-serif;">As we are approaching the hectic Holiday season many
businesses struggle to keep up with the demand on their staffing resources associated
with phone coverage, when typically, most vacations and personal time off takes
place.<span style="mso-spacerun: yes;"> </span>Juggling your employee’s roles to
temporarily fill in for your receptionist or after hours on call people can
make a hectic Holiday season, unbearable.<span style="mso-spacerun: yes;">
</span>This is where a Call Center like All City Communications can help.<o:p></o:p></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
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<span style="font-family: Arial, Helvetica, sans-serif;">All City Communications has helped many companies during the
Holiday season with their calls, ensuring a call is never missed.<span style="mso-spacerun: yes;"> </span>We answer as your business without the
callers ever knowing that we are not in the office.<span style="mso-spacerun: yes;"> </span>Our well trained and professional Operators
are available to answer all calls 24 hours a day, 7 days a week including all
Holidays.<span style="mso-spacerun: yes;"> </span>We are always available and
you can trust that when a caller is contacting your business, it will be answered
clearly and quickly in a professional manner.<o:p></o:p></span></div>
<span style="font-family: Arial, Helvetica, sans-serif;">
</span><br />
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<span style="font-family: Calibri;"><span style="font-family: Arial, Helvetica, sans-serif;">Instead of scrambling to find temporary help that may or may
not be a fit for your business, allow All City to lend a hand with their
experienced staff of qualified Operators.<span style="mso-spacerun: yes;">
</span>Instead of spending valuable time interviewing potential employees for a
temporary problem of staffing your phones during the Holidays, allow a Call
Center like All City Communications handle your calls.<span style="mso-spacerun: yes;"> </span>Instead of trying to handle all the afterhours
and weekend calls yourself, while the demands of your time during the Holiday
season are increased anyway, let All City Communications help.</span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span><o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com1tag:blogger.com,1999:blog-6927315930779262169.post-51984099954828368542016-09-26T08:32:00.000-07:002016-09-26T08:32:20.724-07:00The Value of Personal Service<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Personal Service. A buzzword used so often – by support
agents, customers and marketers alike – that it’s lost meaning for many of
us.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Which is a darn shame,
because personal service, when done right, <i>is </i>incredibly powerful.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">It can be the
difference between a customer forgetting about you the minute their transaction
is over, and that same person returning to become a loyal customer for life.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">But there’s a
difference between <i>saying</i> that you deliver personal service
(as so many companies do), and actually doing it.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<br />
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Today, I’m going to
share what personal service <i>reall</i></span><i style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">y</i><span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;"> is, why it’s so important
for your business, and actionable tips you and your team can use to start
making your support more personal.</span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .05in; margin-left: 0in; margin-right: 0in; margin-top: .2in; mso-outline-level: 2; text-align: center;">
<b><span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 19.0pt; mso-fareast-font-family: "Times New Roman";">The Value of Personal
Service<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">A few years ago, a
survey by </span><span style="font-family: "Times New Roman", serif; font-size: 16.5pt;">Genesys </span><span style="font-family: "Times New Roman", serif; font-size: 16.5pt;"><span style="color: #365257;">asked
more than 9,000 consumers about what mattered to them most when it came to
doing business with companies.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">What did the respondents
mark as the improvement they’d like to see most among the companies they do
business with?<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">40% of them –
more than double the responses that the second place answer received –
said “better human service”.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<span style="color: #365257; font-size: 16.5pt;">Personal Service is about
making the person feel like they are doing business with a person, not a
company. It’s a simple concept, but
incredibly valuable. Why? </span><span style="color: #365257; font-size: 16.5pt;">Because when
customers feel like they’re getting personal service, they become better
customers.</span><br />
<br />
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
</div>
<span style="color: #365257; font-size: 16.5pt;">The benefits of personal
service extend beyond your customers and their immediate social circles, too. <o:p></o:p></span><span style="color: #365257; font-size: 16.5pt;">As your business builds a
reputation for great service, you’ll begin to draw more customers from around
the market.</span><br />
<span style="color: #365257; font-size: 16.5pt;"><br /></span>
<div style="box-sizing: border-box;">
<span style="color: #365257; font-size: 16.5pt;">In fact, another
study found that 72% of customers are “very” or “extremely” likely to do
business with a company because of their reputation for strong customer
service. </span><span style="color: #365257; font-size: 16.5pt;">The benefits are
clear. Now let’s talk about the approach.</span></div>
<div style="box-sizing: border-box;">
<span style="color: #365257; font-size: 16.5pt;"><b><br /></b></span></div>
<div style="text-align: center;">
<span style="color: #365257; font-size: 16.5pt;"><b>How To Make Your Customer
Service More Personal</b><o:p></o:p></span></div>
<div style="text-align: center;">
<span style="color: #365257; font-size: 16.5pt;"><b><br /></b></span></div>
<span style="color: #365257; font-size: 16.5pt;">Am I making the customer feel
like they are doing business with a human or a business?<o:p></o:p></span><br />
<span style="color: #365257; font-size: 16.5pt;"><br /></span>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Just by keeping this
question in the back of your mind, you’ll begin to subconsciously add personal
touches to every support interaction.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">To get you started,
here are a few tips you can use to make your support more personal right away:<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .05in; margin-left: 0in; margin-right: 0in; margin-top: .2in; mso-outline-level: 3; text-align: center;">
<b><span style="color: #365257; font-family: "Times New Roman", serif;"><span style="font-size: large;">Use Names (Both Yours
and Your Customer’s)</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></b></div>
<div class="MsoNormal" style="line-height: normal; margin: 0.2in 0in 0.05in; text-align: left;">
<span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">When Dale Carnegie
said that “a person’s name is to that person, the sweetest, most important
sound in any language,” he may not have had access to the latest medical
research.</span></div>
<div class="MsoNormal" style="line-height: normal; margin: 0.2in 0in 0.05in; text-align: left;">
<span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">But as recent studies
have shown, he was spot on. </span><span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">As it turns out, our
names are </span><i style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">so</i><span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;"> important to us that hearing them light up an
entirely different party of the brain than any other words.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Using your customer’s
name makes them like you more, and on the flip side, using your <i>own</i> name
makes the interaction feel more personal, too.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Who would you rather
get an email from, “Mike” or “The Support Team”?<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .05in; margin-left: 0in; margin-right: 0in; margin-top: .2in; mso-outline-level: 3; text-align: center;">
<b><span style="color: #365257; font-family: "Times New Roman", serif;"><span style="font-size: large;">Show Your Face</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></b></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Want to make a deeper
connection with your customers when they read your emails? </span><span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">Help them put a face
to your name.</span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Using photos of faces
doesn’t just increase conversion rates on your site; it help to humanize your
business, </span><span style="font-family: "Times New Roman", serif; font-size: 16.5pt;">build trust </span><span style="font-family: "Times New Roman", serif; font-size: 16.5pt;"><span style="color: #365257;">and
make your customers feel as though they’re dealing with real people.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">And real is key here.
No cheesy stock photos of “business” people wearing headsets.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Try putting photos of
your team on your site’s about or customer support pages, or even in the emails
themselves.<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .05in; margin-left: 0in; margin-right: 0in; margin-top: .2in; mso-outline-level: 3; text-align: center;">
<b><span style="color: #365257; font-family: "Times New Roman", serif;"><span style="font-size: large;">Know Each Customer’s
History With Your Business</span><span style="font-size: 13.5pt;"><o:p></o:p></span></span></b></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Last week, I had to
call DirecTV to fix an issue with my service. </span><span style="color: #365257; font-family: "Times New Roman", serif; font-size: 16.5pt;">After I told the
support agent about my problem, she told me that she’d be happy to help. But
right before she put me on hold, she casually noted:</span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">“…and by the way,
thank you <i>so</i> much for being a DirecTV customer since 2001. It
means a lot to me that we’ve had your business for so long.”<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">That small touch <i>made</i> the
interaction for me.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";"><br /></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Simply by knowing a
tiny detail about me as a customer, the agent made me feel like she (and the
company) cared about my business, and made the interaction a lot more personal
than a simple support transaction.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">You can do the same
thing<o:p></o:p></span></div>
<div align="center" class="MsoNormal" style="line-height: normal; margin-bottom: .05in; margin-left: 0in; margin-right: 0in; margin-top: .2in; mso-outline-level: 2; text-align: center;">
<b><span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 19.0pt; mso-fareast-font-family: "Times New Roman";">Personal Customer
Service Is Worth It<o:p></o:p></span></b></div>
<div class="MsoNormal" style="line-height: normal; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; mso-fareast-font-family: "Times New Roman";">Don’t let the buzzword
status of “personal service” fool you; it really is an important, and valuable
concept that can help you increase retention and grow your business.<o:p></o:p></span></div>
<div style="box-sizing: border-box;">
<span style="color: #365257; font-family: "Times New Roman","serif"; font-size: 16.5pt; line-height: 115%; mso-ansi-language: EN-US; mso-bidi-language: AR-SA; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-US;">Delivering personal support
isn’t terribly hard, but it can pay off in a huge way.</span></div>
<span style="color: #365257; font-size: 16.5pt;"><br /></span>
<span style="color: #365257; font-size: 16.5pt;"><br /></span>Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-67059617726546625072016-08-30T09:07:00.002-07:002016-08-30T09:07:33.103-07:00Compete On Quality, Not Price<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I learned from my father that price is a onetime decision
but quality is a life time decision. It
made me think, what does quality mean in the answering service industry? What does quality mean in our customer’s
industry? <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Quality in the answering service industry means an attentive
telephone agent will answer every call live without a recorded greeting, within
3 rings, with the correct tone of voice and answer phrase. An integral part of a quality answering
service is dispatching. A quality
answering service, like All City, will dispatch the calls correctly to the correct
on call person handling a specific call situation, either an urgent call or a
general message by texting, emailing and calling. If we didn’t perform at a high level then our
price, no matter if it was the lowest in the industry, wouldn’t matter to
most. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Quality for other industries is just as important. An important part of providing a quality
service or product is communication and availability. Even if our customer’s service or product were
the lowest priced company in their industry, if there was poor communication or
limited availability, the lowest price wouldn’t matter. This is especially true today where social
media can have a drastic effect on your company, both positively and
negatively.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">All City Communications will improve the quality of our
customer’s product or service by enhancing the communication and availability
for our client’s current customers and potential customers. We answer every call live as your business,
ensuring our client’s availability, whilealso providing enhanced
communication. A decision to turn to an answering
service will help with two crucial areas of your business, availability and
communication. This is a big difference
maker versus your competition. Instead
of competing on price alone, consider the small investment in an answering service. The decision to enhance the quality of your
service or product in your industry will have a greater long term positive impact
on your business than simply cutting your price. </span><o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-15633059992081104672016-07-28T12:02:00.003-07:002016-07-28T12:02:44.086-07:00Don’t be a transaction only business<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Many of us purchase products and services by simply finding
a website that offers that specific product or service. There is no interaction with anybody in order
to complete the purchase. A decision is
made solely on price and availability and the occasional review by someone you
have never met. The limited criteria
many customers use to complete their transaction eliminates a major
differentiating factor for all businesses, QUALITY!<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">If you allow your product or service to solely be valued by
price, you will ultimately lose that business to someone offering the perceived
same product or service, cheaper. If you
allow price and availability to be the only reasons that someone decides to use
your product or service the only way to compete with other companies offering
the same product or service is to lower your price. Eventually you are doing the same work or
offering the same product at a lesser value which ultimately lessens your
value.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">One simple way to enhance the transaction only culture that
many companies fall in to is to increase your availability and perceived
quality by having a person answering your phones live without a recorded
greeting. The impact of having that
personal touch, guiding that caller to a solution is a difference maker. We can answer as your business name without
the caller knowing that we are not in your office. Your caller will not have to navigate through
a confusing automated phone system in order to get their question or concern
answered on the product or service they are interested in. Essentially, by simply having an answering
service available to answer your calls live, you have added a very important
differentiating factor that makes you more valuable that simply price and
availability.</span> <o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-23293655551637599502016-07-06T12:56:00.001-07:002016-07-06T12:56:21.508-07:004 Ways a Telephone Answering Service Helps Small Businesses<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">Running a small business as a
contractor often means wearing multiple hats within the same day. In the
morning you might be visiting job sites, then meeting with clients around
lunchtime, then trying to handle your finances in the afternoon. That’s
the life of a small business owner.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<br /></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="font-family: Georgia, serif; font-size: 10pt; line-height: 15pt;">One thing you don’t need to be
doing is dealing with phone calls all day. That’s where a telephone answering
service can become your best ally. Keep reading to learn more about how a
professional telephone answering service can help your business.</span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;"><br /></span></b></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">Focus on Business</span></b><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">As a contractor running a small
business, you need to spend your time getting new clients and keeping your
current ones happy. That often means making phone calls and sending out what
could be a staggering number of e-mails.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">It doesn’t mean answering the
phone when credit card companies call with special offers or when prospective
clients want to inquire about your business. Let a telephone answering service
that understands the needs of small contractors handle that end for you.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;"><br /></span></b></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">Appearances Matters</span></b><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">As the owner of a small
business, you don’t want to be the one answering the phone. If you have a small
staff though, hiring a receptionist may not make a whole lot of financial
sense.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">Using a professional telephone
answering service will give your small company the appearance of being a larger
firm. If you do quality work there’s no reason consumers shouldn’t view you as
the competent, professional contracting company you are.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;"><br /></span></b></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">On a Job Site?</span></b><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">When you’re out on a job site
and nobody is in the office, all of your calls probably roll to voice mail.
This looks unprofessional and it might make potential clients turn to your
competitors. With an answering service at your disposal you won’t have to worry
about that.</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;"><br /></span></b></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<b><span style="border: none windowtext 1.0pt; color: #1c1c1c; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-border-alt: none windowtext 0in; mso-fareast-font-family: "Times New Roman"; padding: 0in;">After Hours & Emergency
Calls</span></b><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></div>
<div class="MsoNormal" style="background: #F6F6F6; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; vertical-align: baseline;">
<span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">Many potential customers work during the day and will call you in the eveing</span><span style="color: #828282; font-family: "Georgia","serif"; font-size: 10.0pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">. </span><span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; padding: 0in;">With
a professional answering service, they’ll still be able to reach a live person.</span><span style="border: 1pt none windowtext; font-size: 10pt; padding: 0in;"><span style="color: #828282; font-family: Georgia, serif;"> </span></span><span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; line-height: 15pt; padding: 0in;">Emergency calls may not be the
bulk of your business, but if a current client or a recent one has an
emergency, you better believe they will be calling you. Responding quickly is
often very important when you’re a contractor. Having a 24-hour telephone
answering service means you dont have to worry about missing emergency calls</span><span style="color: #828282; font-family: Georgia, serif; font-size: 10pt; line-height: 15pt;"> </span><span style="border: 1pt none windowtext; font-family: Georgia, serif; font-size: 10pt; line-height: 15pt; padding: 0in;">—even
if they are relatively rare.</span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com2tag:blogger.com,1999:blog-6927315930779262169.post-25607111708462500302016-06-16T08:02:00.004-07:002016-06-16T08:02:37.899-07:00Finding the Right Employee Can Be Time Consuming and Costly<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Finding the right employee to do an excellent job answering
the phones for your business but also an employee that fits into the culture of
your business can be difficult, even for the most efficient of hiring managers
and owners. Not only can it be difficult
but the process of finding that employee can be time consuming and costly.</span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"> <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">No business wants to miss a call, especially in this highly
competitive marketplace. That is why the
need to make sure you have an excellent receptionist answering your phone
during the day or after hours is essential in all industries. The time needed to find that employee to
represent your company can be long. Your
time will be consumed by posting the job on various internet sites or your
local newspaper and waiting for the candidates to come in. Once you have a few interviews set up, you
will need to make the time to interview each candidate to make sure they are a
good fit in the job you are looking to fill but also for the culture in your
company. After many interviews, you will
most likely narrow down the candidates to a few and then you will do the
background checks and reference checks needed to ensure you have a good
candidate. This will take more time. Most likely, after narrowing the candidates
down you will bring them in for a second interview. More time again will be needed. Time may be somewhat of a luxury if you
already have someone answering the phone but it isn’t if your current
receptionist gave you their 2 week notice or if your current call volume can’t
be handled by your immediate staff. Your
need of a receptionist most likely is an immediate need. Once
you have found the correct employee you will need to train your employee on the
job. Training takes more time. After training, there is still no guarantee
you picked the correct candidate. After
all, you only had so much time to thoroughly interview and investigate your new
employee. <o:p></o:p></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">All City Communications has a group of highly experienced,
professional Operators available 24 hours a day, 7 days a week to answer your
phones. The set up time is usually 48
hours and our staff can be available answering your phones just as if they were
in your office. We will answer as you
would answer your phones and we can transfer callers to extensions or take
messages and dispatch those calls via email or phone as an in house
receptionist would do. We already have
that excellent employee available to answer your phones. We have already invested the time in training
our staff and ensuring our people are qualified in call handling. Don’t waste your time and money by hiring a
new employee to answer your phones. </span><o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-65688150185162054982016-05-31T10:03:00.001-07:002016-05-31T10:03:17.878-07:00PLEASE READ. XYLITOL FOUND IN MANY SUGAR FREE PRODUCTS CAN KILL YOUR ANIMALS<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I personally have had an experience recently with my
wonderful 1 year old standard poodle puppy, Wrigley that I wanted to
share. Especially, if you are a dog
owner. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Wrigley, our puppy, tends to get into mischief, as most
puppies do. On Saturday evening this
past weekend, his mischief almost cost him his life. My wife and I returned from a Memorial Day
get together with leftovers. The leftovers
consisted of 3 banana bars and one low carb piece of cheesecake. We had it on a plate and made sure we placed
the plate on top of the coffee maker on the counter to hopefully not allow
Wrigley to get to the food. We were
wrong, terribly wrong.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">My wife found Wrigley licking the empty plate on the floor in
the kitchen. She asked me what was on
the plate and I informed her I brought home one piece of cheesecake and three banana
bars. She mentioned to me that she hoped
the cheesecake wasn’t made with that one sugar substitute that is dangerous for
dogs. My wife decided to text my
sister-in-law who made the cheesecake and found out that a half a cup of
Xylitol was used in the entire cheesecake.
Unfortunately after checking the internet, Xylitol is the sugar
substitute my wife heard is harmful to dogs.
We never knew any real detail of the dangers of Xylitol. After searching on the internet, Xylitol,
found in many sugar free gums and sugar free foods can drop your dog’s blood
sugar to dangerous levels which can cause extreme lethargy, breathing issues,
seizures and even death. In addition to
the initial low blood sugar that Xylitol can cause, it is extremely harmful to
your dog’s liver. </span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">We then immediately called an emergency veterinarian in our
city and they advised that we attempt to make Wrigley throw up by using a
peroxide mixture. We tried, but
unfortunately Wrigley only vomited the peroxide mixture, not any of the banana
bars or the cheesecake. The emergency
veterinarian told us to call a poison control animal hotline which we
immediately did. After answering many
questions on the amount of Xylitol Wrigley ate, they advised that we take him
immediately in to the emergency veterinarian since they believe that Wrigley
had a lethal amount of Xylitol. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">We loaded ourselves and our puppy Wrigley in the car and
went to the Veterinarian. My wife and I were
extremely saddened by what just happened.
We couldn’t believe that a small piece of cheesecake made with Xylitol
could harm our dog. Why is something so
harmful out there without any large warning labels? My dogs are part of my family and if some dog
food were found harmful to babies, who put everything in their mouth, would
that still be allowed to be on the market?
My assumption is no. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">We arrived at the emergency Veterinarian’s office and after
anxiously waiting to see the Vet we finally went back to the examining room. Wrigley’s temperature was good and his
breathing was good. He was showing no
signs of low blood sugar, which was positive.
The Veterinarian then informed us that he wasn’t out of the woods
yet. She contacted the poison control
office that we called earlier and confirmed that Wrigley had a lethal amount of
Xylitol. It doesn’t take a large amount
of Xylitol either. Some dogs have died
from eating two pieces of sugar free gum.
Wrigley is 65 lbs and he had ingested what was equivalent to two
teaspoons. The Veterinarian believed he
had enough to cause liver damage but possibly not enough to cause liver
failure. She then took blood work to get
a base line reading on his liver. Xylitol
damage on the liver doesn’t typically show up until 24 to 48 hours after
ingestion so we needed to know a starting point on his liver function. His initial liver test result came back with
no damage but we will need to get Wrigley’s blood work done two more times
during the next two days to measure the amount of damage to his liver. The Veterinarian prescribed liver pills that will
help Wrigley’s liver function more efficiently during the next 30 days to help
reduce any liver damage. The full amount
of what damage was done to Wrigley’s liver will not be known for a couple of
days. Now we must wait.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Xylitol can kill. A
little amount can kill. If you have
animals or know somebody that has animals, please pass this story along. I didn’t know about Xylitol poisoning and I
don’t want anybody to be surprised as my wife and I were with Wrigley. I can only hope the damage isn’t too serious
going forward. Maybe Wrigley was
lucky. We need a little luck these days.</span> <o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-15864161825717739342016-05-23T07:10:00.001-07:002016-05-23T07:10:22.409-07:00Do You Know The Difference Between Price, Total Cost And Value?<div class="MsoNormal" style="background: white; line-height: 17.2pt; margin-bottom: .2in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; text-align: justify;">
<span style="color: #4c4c4c; font-family: "Open Sans","serif"; font-size: 12.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Once
focused strictly on price, today's leading purchasing departments also focus on
total cost and value. An answering
service, such as All City Communications provides an immense value to your
business. All City provides 24 hour
phone coverage to your potential and current customers resulting in increased
sales due to your ability to be available to your potential customers 24 hours
a day, 7 days a week. We will ensure you will never miss a call from
a prospective customer or current customer needing emergency services, to your
competitor. <o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="background: white; line-height: 17.2pt; margin-bottom: .2in; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; text-align: justify;">
<b><span style="color: #4c4c4c; font-family: "Open Sans","serif"; font-size: 12.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";">Price</span></b><span style="color: #4c4c4c; font-family: "Open Sans","serif"; font-size: 12.5pt; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman";"> –
Price is simply the amount of money an organization pays to a supplier for a
product or service. When price is the focus, purchasing departments work
intensely to pay less than they had in the past for goods and services. If
particular goods or services were not purchased in the past, purchasing
departments will work intensely to pay lower prices than initially proposed by
suppliers. When price-oriented purchasing departments report their performance,
they only take into account the effect they had on prices paid.<br />
<br />
<b>Total Cost</b> – While seeking lower prices is noble, it shouldn't be
done without considering factors that could make costs go up. For example,
let's say that you've begun buying a lower-priced component for a manufactured
item. The price reduction has caused your company to spend $10,000 less per
year for that component. However, the lower-priced component is of a lower
quality than the previously purchased component. As a result of a higher defect
rate, your company has incurred $20,000 per year in new costs for repairs, tech
support, etc. That's obviously a bad outcome. A total cost focus assesses
expenses that a price-only focus ignores. Total cost includes all expenses
associated with the acquisition, receipt, storage, use, maintenance, and
disposal of purchased products and services. When total cost-oriented
procurement departments report their performance, they take into account all
components of cost.<br />
<br />
<b>Value</b> – Simplified, improving business performance means increasing
revenues and/or reducing costs. Historically, the purchasing function has been
associated exclusively with cost reduction. But modern purchasing departments
can also help to increase revenues. For example, imagine that you implemented a
program with a supplier that gave your company a unique advantage over
competitors and, as a result, increased your company's market share and
revenue. You may not have reduced the price or cost of the product purchased.
But your work delivered a financial benefit to the company in the form of
higher sales. "Value" is the word used to describe any type of
financial benefit, whether it is a reduction in price, reduction in total cost,
or an increase in revenue.</span><o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-61032147611538145312016-05-19T07:13:00.001-07:002016-05-19T07:13:30.519-07:00All City Communications Will Improve Your Customer Service<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; line-height: 115%;">Customer service handles
company issues in stores, over the phone and even by email. Customer service is
important to an organization for a number of reasons. Foremost, it would be
difficult for a company to survive without customer service, as there would be
no one available to handle payments or answer questions from prospective
customers.</span><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Significance</b><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: 11.25pt; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;">Customer service is important to an organization because it is
often the only contact a customer has with a company. Customers are vital to an
organization. Some customers spend hundreds and even thousands of dollars per
year with a company. Consequently, when they have a question or product issue,
they expect a company's customer service department to resolve their issues.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Identification</b><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: 11.25pt; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;">Customer service is also important to an organization because it
can help differentiate a company from it competitors, according to the article
titled "The Importance of Customer Service" at Drew Stevens
Consulting website. For example, it may be difficult to tell the difference
between two small-town drug stores, especially if their prices are similar.
Therefore, putting extra efforts into customer service may be thing that gives
one drug store a competitive advantage.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Function</b><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: 11.25pt; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;">A company with excellent customer service is more likely to get
repeat business from customers. Consequently, the company will benefit with
greater sales and profits. Contrarily, companies with poor customer service may
lose customers, which will have a negative impact on business. It costs a lot
more money for a company to acquire a customer than to retain them, due to
advertising costs and the expense of sales calls. Therefore, the efforts that
go into maintaining quality customer service can really pay dividends over
time.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Publicity</b><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: 11.25pt; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;">People that have a positive experience with a company's customer
service department will likely tell two or three others about their experience,
according to Consumer Affairs website. Therefore, quality customer service can
be a source of promotion for organizations. Contrarily, a person who has a bad
customer service experience will likely tell between nine and 20 people.<o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; line-height: 15.0pt; margin-bottom: .0001pt; margin-bottom: 0in; mso-outline-level: 2; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;"><b>Prevention/Solution</b><o:p></o:p></span></div>
<br />
<div class="MsoNormal" style="background: white; line-height: 14.25pt; margin-bottom: 11.25pt; vertical-align: baseline;">
<span style="font-family: Arial, Helvetica, sans-serif;">Customer service is important to an organization because of
potential complaints. Consumers can file a complaint with the Better Business
Bureau, Consumer Affairs or even a class action attorney if they are
dissatisfied with a company's customer service. As long as a customer owns a
product, they expect to be able to service it. Otherwise, they have certain
rights to sue the company, as consumers are protected by the Federal Trade
Commission. All City Communications as an answering service will be able to listen to the needs of the caller immediately. Don't settle for customers being stuck in your voice mail system or being told to leave a message on your machine. We will sound like we are in your and we will answer every call live. </span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-22825250324233090292016-05-17T06:51:00.002-07:002016-05-17T06:51:33.977-07:00Letting Potential Customers Leave A Voice Mail is Killing Your Business<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;">With Web- and mobile-based
communications taking over as the dominant means of contact for many customers,
voicemail is on its way out. Quite simply, consumers have found better ways to
stay in touch.<o:p></o:p></span></div>
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;"><br /></span></div>
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;">Recent
statistics from<span class="apple-converted-space"> </span><em><span style="font-family: "Verdana","sans-serif";">Forbes</span></em><span class="apple-converted-space"> </span>magazine show that <b><i>80
percent of callers sent to voicemail do not leave messages</i></b> because they
don' think they'll even be heard. </span><span style="font-family: Verdana, sans-serif; font-size: 9pt; line-height: 12.75pt;">Other
surveys show different numbers. Speech technology vendor Nuance Communications
recently conducted a survey with Research Now and discovered that 95 percent of
those polled find text messaging more convenient than voicemail.</span></div>
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt; line-height: 12.75pt;"><br /></span></div>
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;">John
Jacobs, a leading Communications expert, puts the <b><u>voicemail abandonment rate at between 50 percent and 75 percent</u></b>,
depending on the type of business. "Everyone
is looking for instant gratification, and if you can't provide that...a lot of
times they'll simply hang up," he says. "Companies are losing a lot
of business opportunities because people are not leaving them messages. "<o:p></o:p></span></div>
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;"><br /></span></div>
<br />
<div style="background: white; line-height: 12.75pt;">
<span style="font-family: Verdana, sans-serif; font-size: 9pt;">How much business are you
losing? If you have voice mail I am sure
you have hang ups. If you believe these
numbers and I do, because I will personally hang up if I have an immediate need
and I get a voice mail. All City
Communications will answer your calls live without a recorded greeting and also
will give your business a friendly voice to be attentive to the needs of the
caller before your competitor is. What
do you prefer? Live answering when you
have a need or a voice mail? <o:p></o:p></span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-67914170192470883712016-04-19T13:45:00.000-07:002016-04-19T13:45:47.543-07:00Customer Retention is as Easy as...<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">Personal contact with customers is a crucial element in the success of any new business – and it’s one of the most common casualties of growth. As a company grows, the President tends to fade away into his or her office. That can lead to loss of leverage right at the point when a company is starting to take off and needs it most.</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">The danger is that the company can become just another faceless entity that the customer deals with every day. This danger increases in this era of reliance on computers to handle communications with customers. Think about instituting a policy of sending a personal thank-you note to each customer. It’s not that difficult to do if you stick with it. Just sit down one evening per week and work through your list of customer contacts from the previous week.</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">Savvy companies will track customer contacts in their contact-management databases, but you can get away with keeping a simple Excel spreadsheet of all thank you cards sent. Trust me, your customers will not forget it!</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">To really kick the personal touch into gear, spend one day per month doing nothing but making “courtesy” calls to your existing customers. Don’t have any plans to do real business – just call to say hello. Your clients will be pleased and astounded that you took the time just to check in. To ready your mind to play the role of friend rather than business associate, make the calls from home that day.</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">Really any little thing that you can do to make your customers feel that you remember them and care about them is priceless. I have a particular customer that mentioned to me one day that she was a tremendous Ray Charles fan. Months later when Ray passed away, I sent her a little note of condolence. I don’t think she will ever forget that gesture. She later told me that I was the only one who mentioned anything to her that day. She had been feeling like nobody knew or cared until she received my note.</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">What opportunities to make personal contact with clients are you missing each day Sure, it’s easy to use convenient excuses like “I just don’t have the time,” or “I’ll get to it next week.” Just remember how much more difficult and time-consuming it is to find a new client rather than to keep a current one.</span></div>
<div style="line-height: 16px;">
<span style="font-family: Arial, Helvetica, sans-serif;">In the end, taking time to keep in contact with your customers will pay a lifetime of dividends both personally and professionally</span><span style="font-family: verdana, arial; font-size: 12px;">.</span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-75004749951397959492016-04-11T09:24:00.001-07:002016-04-11T09:24:08.343-07:00Five Ways to Improve Your Interpersonal Communication Skills<h2 style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2; margin: 1.2em 0px 1rem; padding: 0px; vertical-align: baseline;">
1. Seek out opportunities to lead</h2>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
Great leaders are great communicators, and what better way there is to enhance your interpersonal communication skills than to seek out opportunities to take up leadership roles?</div>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
Taking up a leadership opportunity does not mean going after titles; It rather means being proactive and taking the initiative. In a business setting, it may mean voluntarily bringing coworkers together to solve a problem or develop a concept. By forming teams, directing projects, solving problems or leading a product development focus group, you learn how to communicate with people, thereby enhancing your interpersonal communication skills.</div>
<h2 style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2; margin: 1.2em 0px 1rem; padding: 0px; vertical-align: baseline;">
2. Take a speech course</h2>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
If you really want to improve your interpersonal communication skills, then taking a speech course may be an idea worth considering. A good speech course helps you build confidence and teaches you how to communicate coherently. This is by far one of the smartest ways to improve your interpersonal communication skills.</div>
<h2 style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2; margin: 1.2em 0px 1rem; padding: 0px; vertical-align: baseline;">
3. Write, write and write some more</h2>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
Writing helps you to learn how to express yourself clearly. It makes you think before you speak. Because it requires that kind of control, it helps you to personally communicate to yourself. Internal communication precedes interpersonal communication. Therefore, consistently practicing the art of writing can help you improve your interpersonal communication skills.<br /><span style="font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2;"><br /></span></div>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
<span style="font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2;"><b>4. Rehearse with a recording tool</b></span></div>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
To be able to communicate effectively, you need to understand the way you communicate. By recording yourself, you will have the opportunity to listen or even watch yourself talk so you can observe your body language, tone of voice, language command, confidence level and even what causes you to communicate effectively or poorly. Once you make these observations of yourself, it will be easier to improve in some areas so you become an effective communicator.</div>
<h2 style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: 'Open Sans', sans-serif; font-size: 1.875rem; letter-spacing: 0.16px; line-height: 1.2; margin: 1.2em 0px 1rem; padding: 0px; vertical-align: baseline;">
5. Take an acting class</h2>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
Acting offers you an opportunity to relate with different kinds of people. It can boost your confidence and language command. Because acting lets you communicate on stage in a manner that will be understood and appreciated by an audience, it can be an avenue to develop your interpersonal communication skills. Watch and learn from effective communicators</div>
<div style="background-color: white; border: 0px; box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lora, georgia, serif; font-size: 18px; letter-spacing: 0.16px; line-height: 29.7px; margin-bottom: 1.25rem; padding: 0px; vertical-align: baseline;">
There are leaders in every sphere of human life and this includes interpersonal communication. One best way to improve your interpersonal communication skills is to watch and observe how effective communicators communicate. If you want to know whom to learn from, think of the people who leave a positive lasting impression on you anytime you interact with them; those who can motivate you toward a course; and leaders who inspire you – but not manipulate you – to take an action.</div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-58163030200667522552016-03-10T07:33:00.003-08:002016-03-10T07:33:56.445-08:00Why a Property Manager should have a Live Answering Service<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">My good friend recently relocated from one apartment to
another. It wasn’t to save money and it
wasn’t motivated by needing to be closer to work. He moved for one reason. He never could contact a person, without
leaving a voice mail, to have his issues addressed at his apartment. The only way he has been able to have his
issues fixed was for him to show up in person at the office, during normal
business hours. If he didn’t have time
to show up in person, he would call and leave a voice mail and like usual, nothing
would ever get fixed or corrected. His
frustration led to him finding a different apartment complex that gives him
better service by having better response time and availability to his
needs. <br /><br /><o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">He was explaining this to me this weekend when he told me
why he moved. This made me think to
share this story with other Property Management companies. A Property Management company should have a
live voice answering their calls for emergencies. Some emergency type calls include no heat
calls, no air conditioning calls or water flooding. Some of our current Property Management
companies utilize our services for situations I just mentioned but our service also
helps their on call people avoid answering every call by having our operators tell
their callers, for example, their lock out is not considered an emergency and
will have to wait for morning or that if there is a parking emergency, they
should call the police themselves or if is regarding an invoice they should
call back during business hours. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">We will answer all your calls live, as your company. The callers will not know that we are not in
your office. We can take detailed
messages and dispatch any emergency calls to your on call staff while filtering
non-emergency calls to be sent via email in the morning. We will provide 35 operators to answer any
calls live from your callers without the added expense of hiring someone to be
responsible for answering the phones after hours and weekends. We will speak to your tenants and listen to
their concerns immediately and based on your instructions, dispatch the call
accordingly. Don’t lose tenants because
you have nobody available to answer your calls.
Utilize an answering service to enhance your availability to your
tenants. </span> <o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-23632249889448576712016-02-15T08:51:00.001-08:002016-02-15T08:51:37.476-08:00Never Miss a Call and Why That Matters to You<h3 class="post-title entry-title" itemprop="name" style="background-color: white; color: #333333; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 18px; font-stretch: normal; font-weight: normal; margin: 0px; position: relative;">
<span style="font-size: 14pt; line-height: 21.4667px;">I think we can all agree that availability to your customers and potential customers is a key component of business growth and success. Whether you are in the funeral industry where being available to your families is paramount or in the service industry where many people will search for a specific service such as plumbing or heating in their area, it is extremely important to be available to answer the call. As important as availability is to your business it is almost impossible to always be available 24 hours a day, 365 days a year including Holidays to your potential customers and current customers.</span></h3>
<div class="post-body entry-content" id="post-body-6435606018293012991" itemprop="description articleBody" style="background-color: white; color: #333333; font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif; font-size: 14.85px; line-height: 1.4; position: relative; width: 578px;">
<div class="MsoNormal">
<span style="font-size: 14pt; line-height: 21.4667px;"><br /></span></div>
<div class="MsoNormal">
<span style="font-size: 14pt; line-height: 21.4667px;">All City Communications provides a solution to that problem by being available to answer your calls by a dedicated group of customer care specialists 24 hours a day, 365 days a year. We can answer as your business without the caller ever knowing that we are not in your office no matter what time the call comes in. After speaking to the caller we have multiple options to dispatch the call to you. These options include; texting, patching, calling and emailing. Additionally, you will get a report of the call history and the dispatch result to help manage your employees and to keep record of the caller’s information.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-size: 14pt; line-height: 21.4667px;"><br /></span></div>
<br /><div class="MsoNormal">
<span style="font-size: 14pt; line-height: 21.4667px;">Ensuring that you will never miss a call is essential to the success of your business. All City Communications has professional, dedicated customer care specialist that will handle the needs of your callers and address their concerns immediately. Do not let your competitors be more available to potential customers that you are. Contact All City Communications and we will give <i>you</i> the competitive advantage.</span></div>
</div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-51737673145898919072016-02-02T10:20:00.002-08:002017-03-01T10:34:43.087-08:005 Important Items to Consider When Choosing an Answering Service<ol start="1" type="1">
<li class="MsoNormal" style="background: white; color: #333333; line-height: 15pt;"><b><span style="font-family: "arial" , sans-serif;">Can I provide a script, or
information on how to handle calls for my company?</span></b><span style="font-family: "arial" , sans-serif;"> – Scripting is an essential part of a quality
answering service. Scripting requires
operators at an answering service ask every question you need and helps the
operators determine the correct person to dispatch your call to. If the answering service you are
considering just offers to answer your calls without taking the time to
script out the call taking process, pick another company. <o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #333333; line-height: 15pt;"><b><span style="font-family: "arial" , sans-serif;">Are you able to screen and to
forward calls?</span></b><span style="font-family: "arial" , sans-serif;"> – This is an important
question for very small businesses. No one wants the business answering
service to take calls blindly (particularly ones from those pesky
telemarketers). However, we also don’t want the service giving the
runaround to our best clients. So, finding a business answering service
that will screen calls, while also forwarding the important ones to a cell
phone will be incredibly helpful. Regarding the in between, the person
originally taking the calls could answer questions or direct the caller to
right place.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #333333; line-height: 15pt;"><b><span style="font-family: "arial" , sans-serif;">Are you folks able to handle
orders and/or appointments?</span></b><span style="font-family: "arial" , sans-serif;"> –
Even with all the technology available to take orders online and to book
online appointments, many people still like to do it on the phone. If this
aspect is still an integral part of your business, then you need a
business answering service who can do these things for you and forward you
the information. This question also ties in with number one, as the
service also needs to be able to see what’s already been ordered or
booked. A business answering service will only hurt you if they
continually double-book appointments or call customers back telling them
what they want is out of stock.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #333333; line-height: 15pt;"><b><span style="font-family: "arial" , sans-serif;">How do you handle messages?</span></b><span style="font-family: "arial" , sans-serif;"> – Most business answering service companies have
messages set up in a number of ways. You can have them delivered via voice
mail, text, email, or fax. It’s up to you to determine which is best for
you, and which companies deliver in the way that’s best for you. It’s also
important to figure out how the business answering service will take the
message, as in what information they will, or ought, to take when taking a
message.<o:p></o:p></span></li>
<li class="MsoNormal" style="background: white; color: #333333; line-height: 15pt;"><b><span style="font-family: "arial" , sans-serif;">Do you have a business
answering service specific to my industry or service?</span></b><span style="font-family: "arial" , sans-serif;"> – Those with a law firm or a medical practice
might prefer a business answering service that’s experienced in those
industries. Obviously, a law or medical practice will need someone who can
handle their clientele well, and will be able to get the information they
need from the callers. Most business answering service companies offer
more than a general answering service, and have either special answering
services or at least experience in working with attorneys, chiropractors,
startups etc.<span style="font-size: 10.5pt;"><o:p></o:p></span></span></li>
</ol>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-71568555800358336402016-01-21T08:47:00.001-08:002016-02-04T06:58:54.190-08:005 Characteristics of a Good Operator<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="font-family: "arial" , "helvetica" , sans-serif;"><span style="background: white; color: #222222;">Customer
Service Experience- I think it's important for someone to have experience
working with customers in a professional setting. It helps them
understand how to act in a professional setting.</span><o:p></o:p></span></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<span style="color: #222222;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Active Listening
Skills/Deductive Reasoning- I think it's often important for an Operator to be
able to listen to the caller carefully and determine what they are
calling about in order to not only more efficiently take care of the caller,
but also make sure that the caller does not get upset by repeating themselves.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<span style="color: #222222;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Inflection in Voice
(phone voice)- It's often hard to tell someone's tone/mood, etc over the
phone. Having someone that can create the right tone in their voice to
the caller can often times help a difficult call be more easy, or comfort a
caller that may be in distress.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<span style="color: #222222;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Empathetic- Being able
to relate to the caller and how they are feeling will allow them to open up and
get the appropriate questions answered and the customer feel as though they are
truly being taken care of by someone who cares.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<br /></div>
<br />
<div class="MsoNormal" style="background: white; margin-bottom: 0.0001pt;">
<span style="color: #222222;"><span style="font-family: "arial" , "helvetica" , sans-serif;">Patience- Often times
callers can be hard to understand, phone connections can be poor, or a caller
could be extremely irate. Having someone that can be patient with the
caller and not get upset can be key in handling some of these situations.</span><span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><o:p></o:p></span></span></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-23325825741927862712015-12-31T07:13:00.002-08:002015-12-31T07:13:17.197-08:00A New Year is Upon Us; get an edge on your competition<div class="MsoNormal">
As you are aware, home health is a very competitive
market. There are many options for
families and their loved ones to choose from when looking for assistance. There are many factors that influence a family’s
decision to choose a specific company for the care of themselves or a loved
one. One very important one is the availability
and response time of the needs of a loved one. As an answering service, All City
Communications can directly improve the chances of making sure the family
looking for a home health service selects your company and additionally can
make sure your current clients’ needs are responded to immediately which
greatly improves the reputation of your company. <o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
Availability and response time begins from an initial phone
call when looking for services. Did the
phone get answered by a voice mail or machine or was there a friendly voice
listening to the needs of the caller, no matter the time of day. All City Communications is available to
answer all your calls live 24 hours a day, 7 days a week, including
holidays. We never close and we will
always answer your calls as your business without the caller ever knowing that
we are not in your office. In the caller’s
eyes, you will be available all the time and your response time will be
excellent. <o:p></o:p></div>
<div class="MsoNormal">
I am sure there are many reasons a family should choose your
service over any other services in your market, however, if you are not
available or responsive to their initial inquiry, you will never have the
chance to explain why your service should be the one selected. If your competition is available and responsive
to the caller, most likely they will start the selection process ahead of their
fellow competing home health companies.<o:p></o:p></div>
<div class="MsoNormal">
<br /></div>
<br />
<div class="MsoNormal">
Be available and be responsive in the New Year. Don’t let the competition in your area gain
an upper hand in the selection process.
Even if your caregivers are much more empathetic and professional than
your competition, if you are not available to speak to your potential clients
or current customers, you will never have a chance to share the qualities of
your home health service that makes a difference. <o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-87286532389735586462015-12-14T12:28:00.002-08:002015-12-14T12:28:46.711-08:00People will always be the key to excellent customer service<div style="background: white; line-height: 16.8pt; margin-bottom: .0001pt; margin: 0in; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">There’s a<span style="color: #003891;"> story</span><span class="apple-converted-space"> </span>I read on the internet (so you know it
has to be true!) awhile back about a major snowstorm in Pennsylvania that
occurred near the holidays. As a result of the blizzard, an 89-year old man,
living on his own, got snowed in at his apartment. His daughter was concerned
that he would run out of food, so she called a number of stores to see if
they’d deliver.<o:p></o:p></span></div>
<div style="-webkit-margin-after: 0px; -webkit-margin-before: 0px; -webkit-padding-start: 0px; background: white; box-sizing: border-box; font-stretch: inherit; line-height: 16.8pt; margin: 12pt 0in; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">No
luck… until she called Trader Joe’s. Now, Trader Joe’s doesn’t normally
deliver, but after hearing this woman’s story, they agreed to do so. In addition
to taking the woman’s order, the Trader Joe’s employee also suggested food
items that would work for her father’s low-sodium diet. Half an hour after the
call, Trader Joe’s had delivered about $50 worth of food to the man’s
apartment.<o:p></o:p></span></div>
<div style="-webkit-margin-after: 0px; -webkit-margin-before: 0px; -webkit-padding-start: 0px; background: white; box-sizing: border-box; font-stretch: inherit; line-height: 16.8pt; margin: 12pt 0in; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">And
to top it all off, when the woman went to pay Trader Joe’s for the food and
delivery, they told her not to worry about it and have a Merry Christmas. <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">Now, maybe
this story has been “embellished” a bit for the internet. Maybe not. But the
point I want to make is that the interaction centered on real communication
between two people.</span><o:p></o:p></span></div>
<div style="background: white; line-height: 16.8pt; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">At a hotel where I once
stayed, I heard about a guest who was working out in the hotel gym and pulled a
muscle in his neck. A trainer at the gym recognized the injury and suggested a
massage. The massage therapist knew about the guest’s problem even before
meeting the guest because the trainer had already filled him in. Finally, when
the guest got into bed at the end of a long day, he went to sleep on fresh,
firm pillows. The hotel had switched out his old pillows, knowing the firmer
ones would be kinder to his pulled muscle.<o:p></o:p></span></div>
<div style="-webkit-margin-after: 0px; -webkit-margin-before: 0px; -webkit-padding-start: 0px; background: white; box-sizing: border-box; font-stretch: inherit; line-height: 16.8pt; margin: 12pt 0in; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">The
open lines of communication facilitated by the hotel and executed by its staff
created an amazing customer experience. <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">Both the overt and subtle forms of communication are
always at work in the relationships you have with your customers. Displaying
attentiveness and a positive attitude, for example, goes a long way toward
creating the kinds of relationships we’re all after.</span></span><o:p></o:p></div>
<br />
<div style="background: white; line-height: 16.8pt; margin-bottom: 12.0pt; margin-left: 0in; margin-right: 0in; margin-top: 12.0pt; vertical-align: baseline;">
<span style="font-family: Calibri, sans-serif;">Technology will continue
to advance and the possibilities of communication will continue to expand,
however; the essence of customer satisfaction and success will always fall on
the ability of a person to listen and communicate effectively with their
customers. <span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">Technology
is helping to change the future of customer service for the better. But there
will always be a place for people, especially good communicators.</span></span><o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-81795088660419927662015-12-08T07:28:00.001-08:002015-12-08T07:28:02.932-08:00The 6 P’s of a decision<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I was recently sitting at a restaurant speaking to a few
friends of mine about why and how people decide to buy a certain product or
service and it made me think, “Why do people decide to buy?” One of my friends claimed that he doesn’t
make any decisions based on emotion but rather he avoids any wasteful spending choices
by making all his decisions with logic.
His claim of having all decisions being made by logic made me remember a
professor I once had and the 6 P’s involved in any decision. Even though logic can be a part of a decision,
it still boils down to these 6 P’s or needs being satisfied in the decision
process. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">The 6 P’s are pleasure, peace of mind, profit, prestige,
pain avoidance and power. Every buying
decision we make revolves around one of these P’s, or needs being met. Think about the last buying decision you made
and I can guarantee one of these needs is being met. The advantage of knowing these needs in a
person’s buying decision allows you as a business and as a sales person to find
creative ways to address the needs of potential customers and encourage buying
decisions. These 6 intrinsic needs being
met are the “So What’s in it for me” in the buying decision of the customer. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">I used these 6 P’s as a way to justify a question I had. Recently I was watching the Presidential debate. I said to myself, “Who would want to be
President at this point in history when the world seems to be a chaotic mess?” Well, I decided to think about the 6 P’s and
it became clear as to why someone would want to be President. At the top of the list, the need of <b>Power </b>is being met. After all, there is no more of a powerful person
in the world once you become President.
The second P on the list that motivates someone to want to be President
is <b>Prestige. </b>The historical significance of becoming President
of The United States is obvious. You
will be remembered in history until the end of days and the prestige or status
associated with being President of the United States is unmatched. Finally, there is a need that I wish wasn’t
becoming so prevalent in the decision to become President, <b>Profit. </b><span style="background: white;">According to a CNN analysis of 12 years of
federal financial records, former President Bill Clinton had his most active
and profitable year on the lecture circuit in 2012, delivering 73 speeches for
$17 million from mid-January 2012 through mid-January 2013. That brought his
total haul in speaking fees since leaving the White House to $106 million. Bill Clinton is profiting from being
President.<o:p></o:p></span></span></div>
<span style="background: white; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></span>
<span style="background: white; line-height: 115%;"><span style="font-family: Arial, Helvetica, sans-serif;">When you are selling your product or service to
potential buyers, remember the 6 P’s and how those P’s impact why a customer
buys. If you can understand that, you
will achieve all 6 P’s or needs being met for your business and for yourself.</span></span>Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0tag:blogger.com,1999:blog-6927315930779262169.post-85677963976096463072015-11-17T08:41:00.000-08:002015-11-17T08:41:13.231-08:00Security with your texts and emails<div class="MsoNormal">
A<span style="font-family: Arial, Helvetica, sans-serif;">ll of us have the ability to communicate to anybody at any time
utilizing many communication methods, including: texting, emailing, calling,
tweeting and a variety of social network sites.
Communication is so easily done that we forget to remember about the hazards
of utilizing so many communication methods.
The primary hazard is the lack of security in your communication.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Make sure your answering service protects your communication
and your customer’s information by utilizing a cloud based app for texting and
emailing communication. This cloud based
app stores all the information in email or text in the cloud, not on the phone which
can be lost or on the computer that hackers can gain access. Not only does our app protect you from possible
liability but it can be an extra measure of protection to your customer’s
privacy that surely will be appreciated.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">The miSecure app that All City Communications utilizes will
protect you and your clients while also providing an easy way to organize your
communication in a mobile device environment.
The app will keep a history of all communication between our answering
service and your on call staff in the password protected cloud, ensuring the
privacy for all communications.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;"><br /></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Arial, Helvetica, sans-serif;">Since I am sure everybody that reads this blog locks their
office and home when they leave for the evening, everybody should also secure their device and all the communications between you and your staff and your
client. Don’t leave it open to the
public. Do not wait until a security
breach occurs and hurts your business. </span><o:p></o:p></div>
Anonymoushttp://www.blogger.com/profile/06514920216347520895noreply@blogger.com0