Why A Property Management Company Should Have A Live Answering Service

My good friend recently relocated from one apartment to another.  It wasn’t to save money and it wasn’t motivated by needing to be closer to work.  He moved for one reason.  He never could contact a person, without leaving a voice mail, to have his issues addressed at his apartment.  The only way he has been able to have his issues fixed was for him to show up in person at the office, during normal business hours.  If he didn’t have time to show up in person, he would call and leave a voice mail and like usual, nothing would ever get fixed or corrected.  His frustration led to him finding a different apartment complex that gives him better service by having better response time and availability to his needs.    

He was explaining this to me this weekend when he told me why he moved.  This made me think to share this story with other Property Management companies.  A Property Management company should have a live voice answering their calls for emergencies.  Some emergency type calls include no heat calls, no air conditioning calls or water flooding.  Some of our current Property Management companies utilize our services for situations I just mentioned but our service also helps their on call people avoid answering every call by having our operators tell their callers, for example, their lock out is not considered an emergency and will have to wait for morning or that if there is a parking emergency, they should call the police themselves or if is regarding an invoice they should call back during business hours. 

We will answer all your calls live, as your company.  The callers will not know that we are not in your office.  We can take detailed messages and dispatch any emergency calls to your on call staff while filtering non-emergency calls to be sent via email in the morning.  We will provide 35 operators to answer any calls live from your callers without the added expense of hiring someone to be responsible for answering the phones after hours and weekends.  We will speak to your tenants and listen to their concerns immediately and based on your instructions, dispatch the call accordingly.  Don’t lose tenants because you have nobody available to answer your calls.  Utilize an answering service to enhance your availability to your tenants.