As we are approaching the Holiday season, many people are undoubtedly
looking forward to enjoying the wonderful foods such as turkey, stuffing,
cranberries, ham, pies, cakes and a menagerie of cookies and candies. I would wager a bet that the foods and treats
are not the main reason we are looking forward to the Holiday season. I would wager that the thought of spending
time with friends and family and the fellowship we all receive from strangers
are the main reasons to look forward to the Holidays. The warmth of a friendly conversation or an
understanding smile represents what I call, “Holiday Cheerfulness or a Holiday
Spirit.”
I really enjoy the Holiday season because of the “Holiday
Cheerfulness” that I warmly receive from most people. It made me think that this same “Holiday
Spirit” is exactly what we should expect from ourselves every day, not just on
the Holidays. The “Holiday Spirit” should
be the standard at work, at home or even when you simply check out at a grocery
store line.
As a call center, the “Holiday Cheerfulness” can be
extremely important in helping our clients with their phone answering and
dispatching needs. A simple act of
kindness in the voice of our Operators when our client’s customers call, can
make or break the caller’s view of the company’s product or service we answer
for. A little “Holiday Spirit”, when it
isn’t the Holidays, is what we strive to provide on each and every call we take
for our clients.
Let us all embrace the “Holiday Spirit” on a daily
basis. Let that become the rule and not
the exception that takes place for only 2 months of the year. It truly is amazing what a simple act of
kindness can do for you, your company and your family. 
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