Thursday, November 17, 2016

The Importance of “Holiday Cheerfulness” When It Isn’t the Holidays


As we are approaching the Holiday season, many people are undoubtedly looking forward to enjoying the wonderful foods such as turkey, stuffing, cranberries, ham, pies, cakes and a menagerie of cookies and candies.  I would wager a bet that the foods and treats are not the main reason we are looking forward to the Holiday season.  I would wager that the thought of spending time with friends and family and the fellowship we all receive from strangers are the main reasons to look forward to the Holidays.  The warmth of a friendly conversation or an understanding smile represents what I call, “Holiday Cheerfulness or a Holiday Spirit.”
I really enjoy the Holiday season because of the “Holiday Cheerfulness” that I warmly receive from most people.  It made me think that this same “Holiday Spirit” is exactly what we should expect from ourselves every day, not just on the Holidays.  The “Holiday Spirit” should be the standard at work, at home or even when you simply check out at a grocery store line.

As a call center, the “Holiday Cheerfulness” can be extremely important in helping our clients with their phone answering and dispatching needs.  A simple act of kindness in the voice of our Operators when our client’s customers call, can make or break the caller’s view of the company’s product or service we answer for.  A little “Holiday Spirit”, when it isn’t the Holidays, is what we strive to provide on each and every call we take for our clients.
Let us all embrace the “Holiday Spirit” on a daily basis.  Let that become the rule and not the exception that takes place for only 2 months of the year.  It truly is amazing what a simple act of kindness can do for you, your company and your family. 

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