A New Year is Upon Us; get an edge on your competition

As you are aware, home health is a very competitive market.  There are many options for families and their loved ones to choose from when looking for assistance.  There are many factors that influence a family’s decision to choose a specific company for the care of themselves or a loved one.  One very important one is the availability and response time of the needs of a loved one.   As an answering service, All City Communications can directly improve the chances of making sure the family looking for a home health service selects your company and additionally can make sure your current clients’ needs are responded to immediately which greatly improves the reputation of your company.

Availability and response time begins from an initial phone call when looking for services.  Did the phone get answered by a voice mail or machine or was there a friendly voice listening to the needs of the caller, no matter the time of day.  All City Communications is available to answer all your calls live 24 hours a day, 7 days a week, including holidays.  We never close and we will always answer your calls as your business without the caller ever knowing that we are not in your office.  In the caller’s eyes, you will be available all the time and your response time will be excellent. 

I am sure there are many reasons a family should choose your service over any other services in your market, however, if you are not available or responsive to their initial inquiry, you will never have the chance to explain why your service should be the one selected.  If your competition is available and responsive to the caller, most likely they will start the selection process ahead of their fellow competing home health companies.

Be available and be responsive in the New Year.  Don’t let the competition in your area gain an upper hand in the selection process.  Even if your caregivers are much more empathetic and professional than your competition, if you are not available to speak to your potential clients or current customers, you will never have a chance to share the qualities of your home health service that makes a difference.