The need for a tow truck can be in high demand during
weather disasters, and that is especially true here in Wisconsin during a
snowstorm. How many calls especially valuable
police calls are missed during those busy situations? How much revenue is being lost by a busy
phone line or if the drivers are out on the road, away from their phone and the
call is unanswered? There is an
affordable option for towing companies versus hiring more people in their
office or hiring more drivers, an answering service. All City Communications’ phone lines will
never be busy ensuring you will never miss a call and no driver can ever refuse
a towing call without your knowledge.
All City Communications has a wonderful group of trained
operators available to answer the calls, no matter the time or the day. We will make sure every call is answered and
every call is dispatched, ensuring you will never miss a valuable service call or
ensuring the police calls are treated as a priority.
The phone is essential to a successful towing business. Make sure there are no obstacles to your
customers contacting you. During the
day, we can act as your receptionist or at the very minimum, a back-up
receptionist. During after-hours or weekends
when somebody may not be in the office we can be your dispatch center. During the day, if the phone line is busy or
if nobody answers your phone at your office in 3 or 4 rings, the call can get
routed to our call center and handled as if we were in your office. After-hours we can answer the call on the
first ring and dispatch the call to your drivers via cell, text or email while
also creating a report that allows you to manage your people. We can tell you on the report when the call
came in, when the call was dispatched and how many attempts it took for us to
dispatch that call. Also, since we
record all of our calls, we can tell you if any of your drivers are refusing
calls.
