The Value of an Answering Service to a Funeral Director’s Life

An answering service is essential to a funeral home in guaranteeing that every call will be answered at any time and on any day.  Most funeral directors have nightmares of missing a call from a family they have developed a relationship with and promised to be there when their family’s loved one has passed.  A good answering service, such as All City Communications will answer all your calls live, without a recorded greeting allowing us to immediately listen to, empathize with, and comfort a family member calling in with a death call or a concern relating to a loved one. 

The benefits of an answering service that’s available 24 hours a day, 365 days a year to the families of a funeral home are easy to understand, however the benefits of an answering service to the individual funeral director or owner of the funeral home may not be as obvious.  The work schedule of a funeral director is very fluid.  Anticipated time with the family of a funeral director can change at a moment’s notice.  Time for a funeral director for sleep or to spend time with their family or to simply enjoy a movie is as scarce as getting a hole in one in some cases.  Not only does a funeral director have to be available for death calls but also they have to be available to answer questions such as; service information, obituaries, florists, directions and billing questions. 

The solution for a funeral director to help with time is an answering service such as All City Communications.   All City Communications will answer every call live with a compassionate, empathetic voice and only dispatch calls such as a death call or a family that really needs to speak to the funeral director.  We can handle all other calls such as service times, obituaries, florists, directions and billing calls.  There is no need for a funeral director to be available for every call, 24 hours a day.  An answering service is a needed resource that a funeral director must utilize to free up time for their family and for themselves in order to provide a little normalcy to the hectic and unpredictable nature of their lives.