Ease of Communication Is Essential to Your Success

According to an article published on wix.com, what people want from the future from communication is less noise, more context, ease of use, ease of access and the certainty that our listeners understand the message. We’d like our messages to end up with the right person, without governments, corporations or cybercriminals peeking at information that isn’t meant for them. We’d even like to spur people into action. We have always used communication to convince or even make other people do what we want. Improved communication technologies help us to do that quicker and on a larger scale, hugely influencing the next divide between the haves and the have-nots.

An answering service helps address the future needs and current needs of callers.  An answering service, like All City Communications, provides live answering immediately to the caller which overcomes the roadblock of communication that comes with voice mails, answering machines and recorded greetings telling your callers to remain on hold for the next available person.  All City Communications will listen to the needs of the caller and acknowledge their concerns and then will communicate the message by text, email or phone to the correct person to solve the issue or concern of the caller. 

Most businesses strive to attract more customers to their product or service.  Money and time is spent to do this.  An answering service provides streamlined communication between your callers and your business.  Anytime a caller calls your office, our Operators will answer the call as your business, without the caller ever knowing we are not physically in your office.  There will be no lost customers on a voice mail system or answering machine waiting for you to remember to access and listen to.  Invariably, if you forget or if the wait is too long before you listen to the recording, someone else provided a solution to the caller’s needs.      

Immediate Customer Contact Is Essential to New Business Growth

Many businesses, both large and small, typically utilize some sort of advertising for their business. Advertising can be a costly expense and the moment that a potential customer decides to contact you for your services, there needs to be someone answering those calls live without a voice mail. If that potential customer gets a voice mail or a busy signal, the potential customer most likely will find someone else that is available. If there isn’t someone available to answer the calls as your business name, ensuring the caller’s needs are immediately addressed, the money spent on advertising is wasted since the potential customer will most likely call someone else that is available. This is what I call a “so what” for why a business should utilize an answering service.

An answering service can help increase your availability to potential clients and current clients by providing a person to answer every one of your calls live as your business name, capturing that potential lead or satisfying the needs of your current customer. An answering service’s ability to answer your calls live and dispatch your urgent or service related calls immediately while not disturbing you or your on call staff with general message calls can be a boost to sales and allow you or your on call staff to only receive calls that are urgent. Additionally, an answering service allows you to benefit from the availability of our staff of over 40 Operators without the expense of needing to hire someone specifically to answer your calls 24 hours a day, 7 days a week.

If you miss 1 call a week by not being available to the potential customers, what does that 1 lost customer mean to you? If you are advertising to grow your business, not only are you losing the lost revenue from the potential client at their time of need or the potential for repeat business from the client but also the waste of money you have spent from your advertising campaign to attract the potential customer in the first place.      

Why A Property Management Company Should Have A Live Answering Service

My good friend recently relocated from one apartment to another.  It wasn’t to save money and it wasn’t motivated by needing to be closer to work.  He moved for one reason.  He never could contact a person, without leaving a voice mail, to have his issues addressed at his apartment.  The only way he has been able to have his issues fixed was for him to show up in person at the office, during normal business hours.  If he didn’t have time to show up in person, he would call and leave a voice mail and like usual, nothing would ever get fixed or corrected.  His frustration led to him finding a different apartment complex that gives him better service by having better response time and availability to his needs.    

He was explaining this to me this weekend when he told me why he moved.  This made me think to share this story with other Property Management companies.  A Property Management company should have a live voice answering their calls for emergencies.  Some emergency type calls include no heat calls, no air conditioning calls or water flooding.  Some of our current Property Management companies utilize our services for situations I just mentioned but our service also helps their on call people avoid answering every call by having our operators tell their callers, for example, their lock out is not considered an emergency and will have to wait for morning or that if there is a parking emergency, they should call the police themselves or if is regarding an invoice they should call back during business hours. 

We will answer all your calls live, as your company.  The callers will not know that we are not in your office.  We can take detailed messages and dispatch any emergency calls to your on call staff while filtering non-emergency calls to be sent via email in the morning.  We will provide 35 operators to answer any calls live from your callers without the added expense of hiring someone to be responsible for answering the phones after hours and weekends.  We will speak to your tenants and listen to their concerns immediately and based on your instructions, dispatch the call accordingly.  Don’t lose tenants because you have nobody available to answer your calls.  Utilize an answering service to enhance your availability to your tenants.